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Terms & Conditions

TERMS & CONDITIONS

GEO FENCE:

The hired bikes of SRM BIKES are only allowed to be ridden within Coorg, except for Mandalpatti and Kote Betta. If the bike is found visiting these restricted places or driven outside of Coorg, a fine of INR 2000 will be charged during the drop-off.

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ELIGIBILITY TO RENT A BIKE

  • You must be 18 years old.
  • You must have a valid driving license.

DOCUMENTS

  • You must provide valid identity proof in original or dublicate which includes an Aadhaar card, Voter ID, or Passport.
  • A valid address proof.
  • Copy of Driving License. We don't provide vehicles on Learner's License.
  • We may deny booking in case you fail to produce the documents at the time of pickup. No refund will be given in such a case.

THINGS INCLUDED IN YOUR RENTAL

  • Unlimited kilometers
  • One free helmet, pillion rider helmet not mandatory in coorg
  • Use of vehicle for 24x7 till drop-off time. i.e, 8 PM Return
  • Roadside assistance services anywhere in coorg on charge.

FUEL

Fuel is totally on you. You will get the bike with a full tank or sufficient fuel to reach nearest petrol bunk and you have to return it back with a full tank or take our bike with complimentary fuel to reach the nearest fuel station. 

PILLION RIDER 

A Pillion rider is allowed to you with no extra charges. However if he/she also intends to drive during your rent-out period, a copy of the valid driving license must be provided to us at the time of pickup.

RIDER’S CHECKOUT

  • The user is authorized to inspect and test drive the vehicle before taking the bike. After the user declares the vehicle satisfactory, No claim will be accepted against any physical or mechanical damage. All the damages are to be borne by the user with genuine spares of the bike.
  • Availability of the vehicle is subjected to serviceability and any other unforeseen circumstances.
  • The user should reach the pickup location 30 min earlier for documentation and paper works.
  • You will be provided with a fully serviced bike.
  • You must properly check out the bike before going on the ride.
  • You must report to us as soon as possible in case of any failure. Please, note that No (R) No roadside assistance is applicable for the vehicle driven beyond coorg limits.  Such vehicles are wholly the responsibility of the rider and any failures are to be made good at the rider's expense.
  • You take full responsibility to maintain the serviceability of the bike. Any damages to the bike that occurred during your rental period will solely be borne by you.
  • In case of any unfortunate accident leading to the death of the renter, you permit us and our partners to recover any damages to the bike from your legal heirs/ next of kin.
  • Smoking is strictly prohibited in our vehicles. Any marks of smoking on our vehicles/ accessories shall be made good with original parts/ accessories.
  • You can not use our vehicles for towing or pulling any other vehicle. Such abuse shall be chargeable with a fine of INR 5000.
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DRIVING RULES AND REGULATIONS

  • You must follow all the traffic rules while driving, in case of any negligence SRM BIKES will not be liable. All the challans will be paid by the rider himself.
  • SRM BIKES will not be liable to any consequences if the rider is riding under the influence of Alcohol or Drugs. In Case of an accident under the influence of alcohol or drug, the rider has to pay the damage charges.
  • Drive under the speed limit. Don’t forget we are tracking your ride and speed. There is a fine of INR 1000/- every time you violate the speed limit of 70 Kmph.
  • You should always wear a helmet while riding.
  • You cannot use our bikes for racing purposes without our written permission. RenTip may impose a penalty of Rs 25,000/- for such abuse of bike.
  • You are also not permitted to make any stunts such as wheelie, stoppie, burnout, etc using our rental vehicle. A penalty of Rs 35,000/- is payable by you if you are found to be involved in such abuse of our bikes.
  • Small scooters are not allowed for outstations.

AVAILABILITY OF BIKES

All the bookings from SRM BIKES depend on the availability of the bikes. We will refund your full booking amount in case we are unable to fulfill your booking owing to situations beyond our control. The same shall reflect in your bank account within 3-5 working days.

MISBEHAVIOUR WITH SUPPORT REPRESENTATIVES

We are committed to creating a cohesive and user-friendly environment for everyone availing of our services, It has been observed that a few people behave rudely with support representatives and harass for undue advantages. SRM BIKES is strict for such people and shall not extend any support under any circumstances.

SECURITY

You need to pay a fully refundable security deposit at the time of pick up only. You must check the amount required for security deposits at the time of making a booking. Failures to comply with our security deposit requirements may force us to deny booking. Please be aware that no refund is applicable in this case.

EXTENSION OF THE TRIP

  • You must rebook your bike. You can do this by logging in to your account and rebooking the bike. Any rebooking after the drop-off time shall attract the penalty as per SRM Bikes terms, thus you are advised to rebook your bike before the completion of your trip.
  • The extension of the trip depends on the availability of the bike and prevailing rates at that time.

BIKE RETURN POLICY

  • You must return the bike at the assigned time in fully serviceable condition. Any damages or failures will be charged up to the amount to make a bike serviceable using genuine spare parts of the bike.
  • Late returns up to 30 minutes of drop-off time are accepted without any extra charges for bookings beyond 24 hrs. Afterward, double of the daily charges plus a late fee of INR 1000  will be payable by you. In case you extend your trip late fee will not be levied.
  • You must drop the bike at the same location from where you picked it up.
  • You can’t leave or abandon the bike without the written permission of  SRM BIKES.There is a fine of up to a full security deposit as well as legal action will be taken against you.
  • You are also not permitted to give the bike other than authorized riders during your rent-out period.
  • Smoking is strictly prohibited on SRM BIKES vehicles. If any signs/ burns are found on the vehicle or accessories, the user shall be liable to pay a fine amounting to INR 500 plus the full cost of replacement of spare/ accessory.
  • The user must return the vehicle in a clean condition. An additional cleaning fee of INR 200 is applicable if the vehicle is returned in a dirty condition.

CHARGES

  • For hourly rentals, minimum billing of 5 hours is applicable.
  • In case of damages to the motorcycle due to accidents or otherwise, you are liable to pay the full amount to make the bike serviceable and you have to pay the per day rental till the time bike will be available for renting again.
  • In case of theft full value of a new motorcycle.
  • In case of loss of helmet, you are to pay Rs. 1000.
  • All the traffic challans/ penalties for violation of traffic rules is the sole responsibility of the rider and must be paid off to traffic authorities.

CANCELLATION POLICY

  • 50% of the amount will be refunded on all booking cancellations,i f the date of ride is more than 4 days

    The user must open a ticket via Call or WhatsApp in order to obtain a refund. We accept most cases, but it could take 3 to 5 business days for your bank or credit card to receive the refund.

  • No refund for Cash on Pick-Up Bookings